Using this special form creates a new case in our customer service management system.
This allows us to fast-track your issue by sending it to the most appropriate customer service representative.
Submit an enquiry
Other Contact Options
We're here to help you with questions about our products. Please have the serial number of your product, and microchip numbers of your pets (if you have a microchip-operated product) to hand when you call us.
Our temporary opening hours for phone calls are Monday to Friday from 9.00am to 10.30am and from 2:00pm to 3.30pm
If you are in the US contact: 1-855-461-4740
Mon-Fri: 8.30am -5.30 pm EDT
If you are a retailer or a vet, speak to one of our team about trade enquiries.
Mon-Fri: 8am - 4pm.
Sure Petcare (SureFlap Ltd), Ground Floor, Building 2030
Cambourne Business Park, Cambourne
Cambridge CB23 6DW