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Self diagnose your problem

Contact Us

Using this special form creates a new case in our customer service management system.

This allows us to fast-track your issue by sending it to the most appropriate customer service representative.

Submit an enquiry

Other Contact Options

Customer Care

We're here to help you with questions about our products.
Please note our team is based in New Zealand.

Trade

If you are a retailer or a vet, speak to one of our team about trade enquiries.


Postal Address

Sure Petcare (SureFlap Ltd), Ground Floor, Building 2030

Cambourne Business Park, Cambourne

Cambridge CB23 6DW

United Kingdom

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