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Contact Us

Using this special form creates a new case in our customer service management system.

This allows us to fast-track your issue by sending it to the most appropriate customer service representative.

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Customer Care

We're here to help you with questions about our products.
Please note our team is based in New Zealand.

1800 824 142

self-help tool

support

Mon-Fri: 9am - 5pm

Trade

If you are a retailer or a vet, speak to one of our team about trade enquiries.

1800 824142

trade support area

Postal Address

Sure Petcare (SureFlap Ltd), Ground Floor, Building 2030

Cambourne Business Park, Cambourne

Cambridge CB23 6DW

United Kingdom

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Intervet Australia PTY LTD. SureFlap Ltd is a UK registered company. SureFlap Ltd trades as Sure Petcare. Registered No.06399085

©2023 Merck & Co.Inc. Rahway, NJ, USA and its affiliates. All rights reserved.

Disclaimer: Sure Petcare products are not intended to diagnose, cure, treat or prevent diseases or conditions and does not replace veterinary care.