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Self diagnose your problem

Contact Us

Using this special form creates a new case in our customer service management system.

This allows us to fast-track your issue by sending it to the most appropriate customer service representative.

Submit a Support Case

Other Contact Options

Customer Care

We're here to help you with questions about our products. Please have the serial number of your product, and microchip numbers of your pets (if you have a microchip-operated product) to hand when you call us.

Monday - Friday 8:00AM - 8:00PM (CST)
Saturday 9:00AM - 5:00PM (CST)
Sunday 10:00AM - 4:00PM (CST)
Closed Christmas Day

Postal Address

Sure Petcare (Intervet, Inc.) Merck Animal Health

90 E Scott Ave

Rahway NJ, 07065

United States

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