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Self diagnose your problem

Available 24 hours 7 days a week, immediate solutions available.

Contact Us

Using this special form creates a new case in our customer service management system.

This allows us to fast-track your issue by sending it to the most appropriate customer service representative.

Submit an enquiry

Other Contact Options

Customer Care

We're here to help you with questions about our products. Please have the serial number of your product, and microchip numbers of your pets (if you have a microchip-operated product) to hand when you call us.


If you are a retailer or a vet, speak to one of our team about trade enquiries.

Postal Address

SureFlap LLC, 4600 140th Avenue N.,

Ste. 180

Clearwater FL 33762

United States

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