Using this special form creates a new case in our customer service management system.
This allows us to fast-track your issue by sending it to the most appropriate customer service representative.
Submit a Support Case
Other Contact Options
We're here to help you with questions about our products. Please have the serial number of your product, and microchip numbers of your pets (if you have a microchip-operated product) to hand when you call us.
Mon-Fri: 8.30am -5.30 pm EDT
Sure Petcare (Intervet, Inc.) Merck Animal Health
90 E Scott Ave
Rahway NJ, 07065