Warranty

All new Sure Petcare microchip pet products carry a 3-year warranty from the date of purchase, subject to proof of purchase. The SureFeed Sealed Pet Bowl & SureSense Microchip Reader carry a 2-year warranty. Animo carries a 1-year warranty.

Warranty Form

Complete the form below to activate your warranty today. If you have a connected product you do not need to complete this form as your product and pets are already registered with us. The information below helps us to help you faster should you have any problems. The serial number of your unit and your pet's microchip numbers are especially helpful for our customer service team.

My Products

Please enter your product information below.You can add multiple products using the 'add another product' link.

Purchase Date

Purchase place

If you have a connected product you do not need to complete this form as your products and pets are already registered with us.

Product

Serial number - E.g. A123-1234567

The serial number is located under the lid at the top of the product or on the base of the unit.

Serial number - E.g. 1234567

The serial number is located under the lid at the top of the product.

Serial number - e.g. X001-000999

The serial number is located on the underside of the battery cover.

About me

My Details

First name

Last Name

Email address

We would love to send you occasional emails including pet care tips, new product information and special offers.

Yes please No thanks

You can change the types of content that you receive from us, or unsubscribe at any time using the links at the bottom of any email we send. For more information, please view our privacy policy .

My Address

House Name/Number and Street

Town/City

ZIP/Postal Code

Country

Where did you first hear about Sure Petcare?

On a scale of 1 to 10 how likely are you to recommend your Sure Petcare products to your family and friends?

My Pets

Add your pet's information below

Pet's Name

Pet's Date of Birth

Species

Breed of dog

Breed of cat

Pet Colour

Microchip Number

My pet uses a SureFlap collar tag

Yes

Type of food

Pet's Weight - kgs

Medical Conditions

Contact Information

SureFlap Ltd is a UK registered company. SureFlap Ltd trades as Sure Petcare. Registered No.06399085

©2023 Merck & Co.Inc. Rahway, NJ, USA and its affiliates. All rights reserved.

Disclaimer: Sure Petcare products are not intended to diagnose, cure, treat or prevent diseases or conditions and does not replace veterinary care.

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Warranty

Warranty Form