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Pardon the paw se! Our chatbot is offline for a maintenance on 10th February and will be back on duty the next day. Need help now? Reach our team via our contact form below or call our support line.

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Using this special form creates a new case in our customer service management system.

This allows us to fast-track your issue by sending it to the most appropriate customer service representative.

Submit a Support Case

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Customer Care

We're here to help you with questions about our products. Please have the serial number of your product, and microchip numbers of your pets (if you have a microchip-operated product) to hand when you call us.

1-855-477-9849

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support

Monday - Friday 8:00AM - 8:00PM (CST)
Saturday 9:00AM - 5:00PM (CST)
Sunday 10:00AM - 4:00PM (CST)
Closed Christmas Day

Postal Address

Sure Petcare (Intervet, Inc.) Merck Animal Health

90 E Scott Ave

Rahway NJ, 07065

United States

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Intervet Inc. Trading as Sure Petcare. Registered No.06399085

©2026 Merck & Co. Inc. Rahway, NJ, USA and its affiliates. All rights reserved.

Disclaimer: Sure Petcare products are not intended to diagnose, cure, treat or prevent diseases or conditions and do not replace veterinary care.