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Help & Support

Explore Our New Digital Assistant for Instant Support 24/7 – Click on the Chatbot button below!

Microchip compatibility checker
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Works with your pet’s existing microchip

Our products work with all common microchips. For peace of mind, check yours is compatible by entering the number below.

What if my pet is not microchipped?
  • Is compatible with your microchip
  • Is not compatible with your microchip
  • Doesn’t require a microchip to work
    • Microchip Cat Door
    • DualScan Microchip Cat Door
    • Microchip Pet Door
    • Microchip Cat Door Connect
    • Microchip Pet Door Connect
    • Microchip Pet Feeder
    • Microchip Pet Feeder Connect
    • Artboard Felaqua Connect
    • Animo Classic
    • Animo GPS

Talk to us

Speak to our friendly customer care team on 1-855-477-9849

We're open:
Monday - Friday 8:00AM - 8:00PM (CST)

Saturday 9:00AM - 5:00PM (CST)

Sunday 10:00AM - 4:00PM (CST)

Closed Christmas Day

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Intervet Inc. Trading as Sure Petcare. Registered No.06399085

©2026 Merck & Co. Inc. Rahway, NJ, USA and its affiliates. All rights reserved.

Disclaimer: Sure Petcare products are not intended to diagnose, cure, treat or prevent diseases or conditions and do not replace veterinary care.