Thank you for submitting your product return request and we are sorry to hear that your SureFlap product has not been performing as expected. 

A member of our customer care team will contact you shortly to advise you on whether we can easily fix the fault, or whether a spare part or replacement unit is required. In the meantime if you wish to contact our customer care team directly, please call 1800 824 142 or email enquiries@sureflap.com.au.

Thank you for  your patience - we will do our best to get the problem resolved for you as soon as possible.