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Microchip Pet Door

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Microchip Pet Door FAQs

Go to FAQs

General FAQs

Go to FAQs

How-to videos

View all
How to clean your SureFlap Microchip Cat Door

How to clean your SureFlap Microchip Cat Door

How to locate the serial number on your SureFlap Microchip Pet Door

How to locate the serial number on your SureFlap Microchip Pet Door

Replacing the batteries on your SureFlap Microchip Pet Door

Replacing the batteries on your SureFlap Microchip Pet Door

Testing the range of your SureFlap Microchip Pet Door

Testing the range of your SureFlap Microchip Pet Door

Installation help

Wall
Glass
Door

Tools you will need

  • All Weather Tape
  • Blu Tack
  • Wiertarka
  • Masking tape
  • Sharpened pencil
  • Ruler
  • Spirit level

Wall installation video

Tools you will need

  • All weather sealant
  • Crosshead screwdriver
  • Spirit level

Glass installation video

Tools you will need

  • Blu Tack
  • Crosshead screwdriver
  • Drill
  • Jigsaw
  • Sharpened pencil
  • Ruler

Door installation video

Dimensions

product dimension diagram product dimension diagram product dimension diagram product dimension diagram product dimension diagram product dimension diagram

7" (W) x 6 11⁄16" (H)

This dimension is the smallest area of the pet door that your cat will have to enter

2 3⁄4" (D)

Depth of the inside tunnel

8 1⁄8" (W) x 9 3⁄16" (H)

The exterior frame can be used as a template to cut the hole required to fit your pet door.

11 13⁄16"

A circular hole is required to install the pet door in glass. The optimum hole size is 11 13⁄16", but the pet door can be installed into holes up to 12 5⁄8" in diameter.

10 5⁄16" (W) x 11 1⁄16" (H)

Size of the exterior pet door frame

2"

  • Flap opening dimensions
  • Tunnel depth
  • Door/wall mounting dimensions
  • Glass mounting dimensions
  • Exterior frame dimensions
  • Front frame depth

Downloads

Manual

(PDF 7MB)

Manual

(PDF 7MB)

Manual

(PDF 8MB)

Quick Start Guide

(PDF 7MB)

Talk to us

Speak to our friendly customer care team on 1-855-477-9849

We're open:
Monday - Friday 8:00AM - 8:00PM (CST)

Saturday 9:00AM - 5:00PM (CST)

Sunday 10:00AM - 4:00PM (CST)

Closed Christmas Day

Submit a Support Case

Self-help tool

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Intervet Inc. Trading as Sure Petcare. Registered No.06399085

©2025 Merck & Co. Inc. Rahway, NJ, USA and its affiliates. All rights reserved.

Disclaimer: Sure Petcare products are not intended to diagnose, cure, treat or prevent diseases or conditions and do not replace veterinary care.