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The  SureFeed® Microchip Pet Feeder  and SureFeed® Microchip Pet Feeder Connect offer pet owners a greater understanding of a pet’s overall well-being thanks to real-time tracking of eating habits on the Sure Petcare App.

While you’re monitoring feeding behavior, it’s also imperative to keep your Pet Feeder fresh and clean.

Luckily, all it takes to clean your SureFeed Microchip Pet Feeder are these five simple steps:

  1. Remove the mat and bowl and wash them in warm soapy water. The bowl inserts can either be hand washed or washed in the dishwasher.
  2. To clean the lid, move the slider to the unlocked position.
  3. Open the feeder and pull the lid out.
  4. Wash the lid in warm soapy water.
  5. Pat all pieces dry, replace the bowl, mat, and lid. (Remember to move the lid slider to the locked position.)

To see this quick and easy cleaning process in action, watch our video.

Sill have questions? Check out our frequently asked questions.

How do I Clean the Body of my Microchip Pet Feeder or Microchip Pet Feeder Connect?

Use a damp cloth to wipe all visible surfaces. Never place the feeder body in water. When doing so, make sure there are no pieces of food left on the deck of the feeder.

How Often Should I Clean the Bowl Inserts?

We recommend cleaning the bowl after every feeding and before adding any more food. This helps ensure that leftover bacteria is removed and your pet’s food remains fresh throughout the day.

Are SureFeed Microchip Pet Feeder and Microchip Pet Feeder Connect Dishwasher-Safe?

Only the bowl inserts are dishwasher safe.

The mat and lid should be handwashed only. The feeder body should be wiped clean with a damp cloth and never submerged in water.

To ensure your pet always has a fresh bowl, we recommend having extra bowls on hand. You can choose from multiple colors or a stainless steel option at surepetcare.com.

How Can I Prevent Water Damage in SureFeed Products?

To prevent water damage, when cleaning the feeder body, don’t submerge it in water or place it under a tap. Wipe the product with a damp cloth, and ensure the bowl, mat, and lid are dry before replacing them after cleaning.

We don’t recommend using drinking water in SureFeed products. If you are interested in monitoring water intake, check out our smart cat water bowl, Felaqua® Connect.

Can SureFeed Products Be Used Outside?

No. To help keep your SureFeed product as clean as possible, we recommend our feeders for indoor use only.

With these simple tips, you can enjoy the peace of mind that comes with knowing that your SureFeed Microchip Pet Feeder and/ or Microchip Pet Feeder Connect will continue to give you exclusive insights so you can gain a better understanding of your pet’s behavior. Happy feeding!

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