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Microchip Pet Door Connect

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Pet Door Connect FAQs

Go to FAQs

General FAQs

Go to FAQs

How-to videos

View all
How to clean your SureFlap Microchip Pet Door

How to clean your SureFlap Microchip Pet Door

How to locate the serial number on your SureFlap Microchip Pet Door

How to locate the serial number on your SureFlap Microchip Pet Door

Replacing the batteries on your SureFlap Microchip Pet Door

Replacing the batteries on your SureFlap Microchip Pet Door

Installation help

Wall
Glass
Door

Tools you will need

  • All Weather Tape
  • Blu Tack
  • Drill
  • Masking tape
  • Sharpened pencil
  • Ruler
  • Spirit level

Wall installation video

Tools you will need

  • All weather sealant
  • Crosshead screwdriver
  • Spirit level

Glass installation video

Tools you will need

  • Blu Tack
  • Crosshead screwdriver
  • Drill
  • Jigsaw
  • Sharpened pencil
  • Ruler

Door installation video

Dimensions

product dimension diagram product dimension diagram product dimension diagram product dimension diagram product dimension diagram product dimension diagram

178mm (W) x170mm (H)

This dimension is the smallest area of the pet door that your pet will have to enter

70mm (D)

Depth of the inside tunnel of the pet door.

207mm (W) x 234mm (H)

The exterior frame can be used as a template to cut the hole required to fit your pet door.

300mm

A circular hole is required to install the pet door in glass. The optimum hole size is 300mm, but the pet door can be installed into holes up to 320mm in diameter.

262mm (W) x 281mm (H)

Size of the exterior pet door frame

50mm

  • Flap opening dimensions
  • Tunnel depth
  • Door/wall mounting dimensions
  • Glass mounting dimensions
  • Exterior frame dimensions
  • Front frame depth

Downloads

Manual

(PDF 14MB)

Manual

(PDF 6MB)

Talk to us

0800 0124511

Our opening hours for phone calls are Mon - Thurs 8:00 AM-5:00 PM and Fri 8:00 AM -4:00 PM

Please have the serial number of your product, and the microchip numbers of your pets (if you have a microchip-operated product) to hand when you call us.

Submit an enquiry or report a product security issue

Self-help tool

suresolve
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SureFlap Ltd is a UK registered company. SureFlap Ltd trades as Sure Petcare. Registered No.06399085

©2025 Merck & Co.Inc. Rahway, NJ, USA and its affiliates. All rights reserved.

Disclaimer: Sure Petcare products are not intended to diagnose, cure, treat or prevent diseases or conditions and do not replace veterinary care.