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Europe

Belgium (Dutch) <?php echo $store[store_name]; ?> flag Belgium (French) <?php echo $store[store_name]; ?> flag Channel Islands <?php echo $store[store_name]; ?> flag Denmark <?php echo $store[store_name]; ?> flag Germany <?php echo $store[store_name]; ?> flag Spain <?php echo $store[store_name]; ?> flag France <?php echo $store[store_name]; ?> flag Ireland <?php echo $store[store_name]; ?> flag Italy <?php echo $store[store_name]; ?> flag Netherlands <?php echo $store[store_name]; ?> flag



Norway Austria <?php echo $store[store_name]; ?> flag Poland <?php echo $store[store_name]; ?> flag Portugal Rest of Europe <?php echo $store[store_name]; ?> flag Switzerland (German) Switzerland (French) Finland Sweden United Kingdom <?php echo $store[store_name]; ?> flag

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General FAQs

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How-to videos

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Animo

Animo

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Animo Activity monitor terms of use

(PDF 1MB)

Quick Start Guide

(PDF 2MB)

Talk to us

0800 0124511

Our opening hours for phone calls are Mon - Thurs 8:00 AM-5:00 PM and Fri 8:00 AM -4:00 PM

Please have the serial number of your product, and the microchip numbers of your pets (if you have a microchip-operated product) to hand when you call us.

Submit an enquiry or report a product security issue

Self-help tool

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SureFlap Ltd is a UK registered company. SureFlap Ltd trades as Sure Petcare. Registered No.06399085

©2025 Merck & Co.Inc. Rahway, NJ, USA and its affiliates. All rights reserved.

Disclaimer: Sure Petcare products are not intended to diagnose, cure, treat or prevent diseases or conditions and do not replace veterinary care.