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Help & Support

Self diagnose your problem

Microchip compatibility checker
Register warranty
Microchip Cat Flap
Microchip Cat Flap
Frequently asked questions
How-to videos
Installation help
Dimensions
Ladda ner – manual
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DualScan Microchip Cat Flap
DualScan Microchip Cat Flap
Frequently asked questions
How-to videos
Installation help
Dimensions
Ladda ner – manual
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Microchip Pet Door
Microchip Pet Door
Frequently asked questions
How-to videos
Installation help
Dimensions
Ladda ner – manual
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Microchip Pet Door Connect
Microchip Pet Door Connect
Frequently asked questions
How-to videos
Installation help
Dimensions
Ladda ner – manual
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Microchip Cat Flap Connect
Microchip Cat Flap Connect
Frequently asked questions
How-to videos
Installation help
Dimensions
Ladda ner – manual
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Microchip Pet Feeder
Microchip Pet Feeder
Frequently asked questions
How-to videos
Dimensions
Ladda ner – manual
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Sealed Pet Bowl
Sealed Pet Bowl
Frequently asked questions
How-to videos
Dimensions
Ladda ner – manual
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Hub
Hub
Frequently asked questions
How-to videos
Dimensions
Ladda ner – manual
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Animo Classic
Animo Classic
Frequently asked questions
Dimensions
Ladda ner – manual
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Microchip Pet Feeder Connect
Microchip Pet Feeder Connect
Frequently asked questions
How-to videos
Dimensions
Ladda ner – manual
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Microchip Reader
Microchip Reader
Frequently asked questions
Dimensions
Ladda ner – manual
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Felaqua Connect
Felaqua Connect
Frequently asked questions
Dimensions
Ladda ner – manual
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Fungerar med ditt husdjurs befintliga chipp

Våra produkter fungerar med alla vanliga identifieringschipp. För att du ska känna dig trygg, kontrollera att dina chipp är kompatibla genom att skriva in numret nedan.

Vad händer om mitt husdjur inte är chippat?
  • Kompatibel med ditt mikrochip
  • Ej kompatibel med ditt mikrochip
  • Kräver inget mikrochip för att fungera
    • Microchip Cat Flap
    • Microchip Pet Door
    • Microchip Cat Flap Connect
    • Microchip Pet Door Connect
    • Microchip Pet Feeder
    • Sealed Pet Bowl
    • Artboard Felaqua Connect

Talk to us

Speak to our friendly customer care team on

We're open Mon - Thurs 8:00 AM-5:00 PM and Fri 8:00 Am -4:00 PM

Please have the serial number of your product, and microchip numbers of your pets (if you have a microchip-operated product) to hand when you call us.

Submit an enquiry

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SureFlap Ltd is a UK registered company. SureFlap Ltd trades as Sure Petcare. Registered No.06399085

©2026 Merck & Co.Inc. Rahway, NJ, USA and its affiliates. All rights reserved.

Disclaimer: Sure Petcare products are not intended to diagnose, cure, treat or prevent diseases or conditions and do not replace veterinary care.