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General FAQs

Go to FAQs

How-to videos

Getting started with the SureFlap Microchip Pet Door

Getting started with the SureFlap Microchip Pet Door

How to clean your SureFlap Microchip Pet Door

How to clean your SureFlap Microchip Pet Door

How to locate the serial number on your SureFlap Microchip Pet Door

How to locate the serial number on your SureFlap Microchip Pet Door

Replacing the batteries on your SureFlap Microchip Pet Door

Replacing the batteries on your SureFlap Microchip Pet Door

Installation help

Tools you will need

  • All Weather Tape
  • Blu Tack
  • Masonary drill
  • Masking tape
  • Sharpened pencil
  • Ruler
  • Spirit level

Wall installation video

Tools you will need

  • All weather sealant
  • Crosshead screwdriver
  • Spirit level

Glass installation video

Tools you will need

  • Blu Tack
  • Crosshead screwdriver
  • Drill
  • Jigsaw
  • Sharpened pencil
  • Ruler

Door installation video

Dimensions

Downloads

_manual

(PDF 6MB)

_hub_manual

(PDF 588KB)

Talk to us

Speak to our friendly customer care team on 0800 787 335

We're open Monday to Friday 9am-5pm

Submit an enquiry

Troubleshoot

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