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Europe

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<?php echo $store[store_name]; ?> flag Information Norge <?php echo $store[store_name]; ?> flag eCommerce Poland <?php echo $store[store_name]; ?> flag Information Portugal <?php echo $store[store_name]; ?> flag eCommerce Rest of Europe <?php echo $store[store_name]; ?> flag Information Schweiz (Deutsch) <?php echo $store[store_name]; ?> flag Information Suisse (Français) <?php echo $store[store_name]; ?> flag Information Suomi <?php echo $store[store_name]; ?> flag Information Sverige <?php echo $store[store_name]; ?> flag eCommerce United Kingdom

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General FAQs

Go to FAQs

How-to videos

View all
How to clean your SureFlap Microchip Pet Door

How to clean your SureFlap Microchip Pet Door

How to locate the serial number on your SureFlap Microchip Pet Door

How to locate the serial number on your SureFlap Microchip Pet Door

Replacing the batteries on your SureFlap Microchip Pet Door

Replacing the batteries on your SureFlap Microchip Pet Door

Installation help

Wall
Glass
Door

Tools you will need

  • All Weather Tape
  • Blu Tack
  • Masonary drill
  • Masking tape
  • Sharpened pencil
  • Ruler
  • Spirit level

Wall installation video

Tools you will need

  • All weather sealant
  • Crosshead screwdriver
  • Spirit level

Glass installation video

Tools you will need

  • Blu Tack
  • Crosshead screwdriver
  • Drill
  • Jigsaw
  • Sharpened pencil
  • Ruler

Door installation video

Dimensions

Downloads

Manual

(PDF 14MB)

Manual

(PDF 6MB)

Talk to us

Speak to our friendly customer care team on 1800 948 235

Our opening hours for phone calls are Mon - Thurs 8:00 AM - 5:00 PM and Fri 8:00 AM - 4:00 PM

Please have the serial number of your product, and the microchip numbers of your pets (if you have a microchip-operated product) to hand when you call us.

Submit an enquiry

Self-help tool

suresolve
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SureFlap Ltd is a UK registered company. SureFlap Ltd trades as Sure Petcare. Registered No.06399085

©2024 Merck & Co.Inc. Rahway, NJ, USA and its affiliates. All rights reserved.

Disclaimer: Sure Petcare products are not intended to diagnose, cure, treat or prevent diseases or conditions and do not replace veterinary care.