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Animo FAQs

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General FAQs

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product dimension diagram product dimension diagram product dimension diagram product dimension diagram

37mm (1.45")

11.5mm (0.45")

22g (0.78oz)

12mm – 30mm (½" – 1 ¼")

Fits collar widths 12mm – 30mm / ½" – 1 ¼"

  • Diameter
  • Depth
  • Weight
  • Collar

Tech Specs

Battery CR2032 coin cell battery
Battery Life 6 months
Water Resistance IP67
Protected from immersion in water with a depth of up to 1 metre (or 3.3 feet) for up to 30 minutes
Warranty One year
Sensor 3 axis accelerometer
iOS & Android Compatibility iOS 9 and above or Android 5.0 and above
Bluetooth Bluetooth Low Energy
Data Synchronisation

10m data synchronisation range

Requires an iOS or Android device with Bluetooth enabled

Animo will automatically sync when Bluetooth is enabled and the Sure Petcare-Animo app is open, even when it’s running in the background

Any member of your app household can sync with any Animo device in the household

Memory 3 weeks’ memory between syncs


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Alternatively, you can contact the SureFlap customer service team at our head offices in the UK by filling out this contact form.

Please note that we can only provide support in English.

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